Contact us:
Mailing address:
A Friendly Spirit Books and Gifts
P.O. Box 471
Yellow Springs, OH 45387
(937) 660-8486
We accept Mastercard,
Visa, American Express,
Checks, money orders and
Pay Pal.
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to hear about updates, new things and to get coupons.
Hi, Here are
some frequent questions customers have asked - hope these help!
Place items you want in your basket by
pressing "Add to Basket" underneath the product
description.
To change quantities or delete an item, Go to your
Basket or Cart up at the top. Use Remove" to delete an item. Use
"Update" to change the Quantity.
If you want
personalization of bookplates, when you place the bookplate into your cart, you
can choose to personalize. If that choice is not offered, that bookplate cannot
be personalized.
To make changes in a
Personalized Bookplate already in the Basket, you need to redo the
Personalization order. You should first Remove the personalized bookplates
from your inventory, then reorder.
When you are
ready to pay, use the proceed to Checkout
button. Once in the Checkout area, if you want to change quantities you
see in your basket, you have to go to Basket or Cart again. You can't
change them from the Checkout area, but you CAN change them! .
______________________
Some common problems
and explanations
1. Basket appears empty though
you know you have placed items in it
Check to make sure you have
filled out bill to ship to information during log in (whether or not you are
creating an account)
You may
be ordering something with a negative inventory (we have 0 or - in stock
-- you cannot always add to basket).
Have you met the
$10.00 minimum (actually $9.99)?
Are you ordering personalized
bookplates? Check to make sure all information is filled in (name,
font and check the realization it can take two weeks to ship).
Cookies are blocked on your browser. Cookies are needed to view the basket contents. They
can be set at different levels. You should be able to view the
contents of your basket if your Internet Privacy Protection is set on High,
but if your browser is set to Block All Cookies, your basket will always
appear empty! You may have to
check with your techie guru but you should also be able to go to Settings/Web
Options or Tools/Internet Options/Privacy or Cookie
Manager in your browser, to see what the Cookie setting is. and change
it. Some browsers allow you to set your Cookie Manager for
individual sites.
2. After
filling out your name and address in the Bill to / Ship to page, you
aren't allowed to move past that
page
Most common
problems are caused by what the form wants you to do! For U.S.
Billing and Shipping, if you leave out anything, it keeps sending you back to
the same page, but it also stops telling you what it needs - see the blue arrow
below - that's usually the problem. You just need to fill it all in, and
it will be happy to let you move on. (International customers, see further
down for similar problem).
If you are
billing or shipping internationally, make sure you put something in the blank
area shown where the blue arrow is pointing. You can repeat the city or put in
the province, just fill it in!
3.
Problems in paying on the website.
Please be
patient. Sometimes the site is slow, don't push the
Pay button several times, wait a few seconds before pushing it again.
Don't push it repeatedly - you may cause yourself to be billed more than once or
freeze your system. Please be patient, computers are only humanly
created.
Payments
are processed by a third party
service - it is very safe, as you can see by the "https:"
information.
You can also mail in or e-mail in
orders if you do not like the
on-line system, but please be aware that we use the same system over the
internet to process the credit card information you give us by mail or
phone.
Personalized bookplate FONT choices are here Fonts
Visit our
BOOKLOVERS Shop for other gifts for
Bibliophiles, Teachers, Librarians, Future Readers and yourself!
*Free Shipping is for Bookplates only and applies to orders shipped to US, Canada and UK only. Sorry, but RUSH orders cannot receive Free Shipping.