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Want to find out about coupons? Have something to say? Post on my blog! Quantity in Basket: 0 Log in here! Bookplates Mini Bookplates - Round Bookplates Stationery and Stamps for BookLovers Keds Shoes for Booklovers Post Cards for Booklovers Gifts under $5.00 T-shirts Tote bags for Booklovers Hidden Treasures and Bargains! Mugs for Booklovers Ties for Readers, Teachers, Librarians About Us - FAQ's   Affixing Bookplates   Contact Us   Customer Feedback Returns Wholesale Orders Booklovers Business Cards Contact us: Mailing address: A Friendly Spirit Books and Gifts P.O. Box 471 Yellow Springs, OH 45387 (937) 660-8486 We accept Mastercard, Visa, American Express, Checks, money orders and Pay Pal. I'm PayPal Verified to hear about updates, new things and to get coupons.

Frequently Asked Questions about A Friendly Spirit! 1. Can I speak to a human being? We are not really set up to take phone calls. You can try to reach a human being by dialing (937) 660-8486, but we work at odd times. Best to e-mail us or use our little form. We answer e-mails much faster (this is a web based business, after all!) 2. I see references to COUPONS. How do I get COUPONS? Follow us on Twitter or read our blog – you can often find coupons in the lower left hand column of our website, too. 3. My order won't go through! Or I can't remove things from my basket, change quantities, etc. HELP! Go here and get help or use alternatives! Or to find out how to send an order by mail or e-mail, go here 4. I'm a bookstore, gift shop, library! Can I order WHOLESALE? The discount is modest.You need to set up an account when you log in, then notify me so I can verify and set you up. Read more here. 5. Where is your off-line store located? Is this a hobby or a business? We are a home based business. 90% of our business is conducted on-line, a bit more is to local f/Friends. In other words - no store! This is a small business that started as just bookplates and has grown to include other booklover items (and Quaker and grandmother related items - all parts of me!). If you are interested, you can read a bit of the personal side on Friendly's Blog. 6. Well, all well and good, I'm sure you're a lovely person, but I am having trouble placing my order! How can you help me now? Please look at our Help section- if all else fails, again, use a href="http://www.friendlyspirit.com/Merchant2/merchant.mvc?Screen=CTGY&Category_Code=ContactUs" target="_blank">our little form. 7. Do you carry all the books and accessories you list? And how fast can I get them? We try to stock all the bookplates listed on this site. We no longer carry a line of books since there are so many books now available on-line. Regarding delivery, we intend to mail your order two - three business days after we receipt of payment, though personalized bookplates can take a bit longer. Please note, if you place an order for an Out-Of-Stock product or Pre-Order a product we will hold your entire order until the item is available OR we will ship the orders separately, and bill you for shipping on the separate orders. The minimum order of $10.00 needs to be met for each order. We do pay shipping charges if we've messed something up! Other products we design and sell from Friendly Spirit's Other Shops are billed through and shipped by the manufacturer. They generally ship FASTER than anything else we have -- 2 days after the order is paid for (longer for personalized), the order is in the mail! 8. Do you take credit card payment? Yes. We take American Express, Visa, Discover or Master Card. You can pay on-line as you place the order or we can invoice you so you can pay on-line. Information is NOT stored on the internet. 6. Why do you have such a big minimum? I only want one bookplate!! We try to keep our minimum order low enough so people can place small orders, but large enough so that we don't lose time and money filling itty bitty orders. It just doesn't make good business sense to have a low minimum. We will take a one item or less than $10.00 order by mail, so feel free to print out what you want and mail it in. 9. Why do checks take so long to clear? We give checks two - three weeks to clear (depends on how faraway from Ohio your bank is). This is standard practice for a small home-based business on-line. 8. How can I change or cancel an order? If you want to make a minor change in your order, e-mail us. Give us the order number and the change you want made. For major changes, place another order and e-mail us so we can delete your first order (always include the order number as a reference so we don't cancel the wrong order!) If you placed an order then decided you don't want it, we'll be glad to cancel it for you, just e-mail us . If you changed your mind on your payment method, don't worry -- we hold orders for awhile, until we receive payment. If changing from check/money order to credit card, just follow the instructions in the confirmation order we send you after you place your order. 10. Where is my e-mail confirmation? How do you ship? When do you ship? Each order confirmation is done automatically, as soon as you place your order. If you don't get a confirmation within a few minutes, please e-mail us. You choose how you want your order shipped, from United States Postal Service First Class or Priority, insured or UPS Ground, 2nd day or 3rd day. We like to stress that your paying for 2nd day does NOT mean the order will be received two days after you place it! You should receive it 2 days after we ship it. In most cases, we ship the next business day after we receive your order, though we encourage you to accept 5 working days. We encourage you to let us know if you need an order for a special event BEFORE placing your order. We are glad to work with you to meet your deadlines (but we're only human!) Exceptions to the next business day shipping are: personalized bookplatesand of course, if payment has not been received or has not cleared. 11. What if I don't get my order? E-mail us if your order doesn't arrive within the time we've estimated on our confirmation e-mail to you. We will check to make sure the order was indeed shipped . We can track your order to find out where it is (UPS and US Postal Service) We will then e-mail you with procedures and options. We've shipped thousands of orders and the delivery services have had very few lost packages. We will refund money for lost insured orders as soon as we receive the reimbursement from the carrier! US Postal Service requires that you wait a month from the date the package was mailed before they will reimburse, but they are very fast. We don't know about UPS since they have lost any of our shipments yet (knock on wood!) Please be patient, and do not start by threatening us. We are not in business to lose customers, we will work with you. 12. Do you ship internationally? If so, how much will it cost to ship my package? I'm sending a gift to someone, can you just send the invoice to me and mark the package "Gift"? We ship internationally to many countries. To calculate the cost, place your items in your basket and proceed to check-out. You can stop short of paying if you don't like the costs. Just empty your basket and quietly step out! Please be aware that most countries charge an additional customs duty. This tax is charged to you by your post office when you receive your package. Shipping charges do not cover these taxes or fees. Some countries charge a LARGE tax fee. Please check with your postal service before ordering to learn how much import tax they will charge you. We need to include the invoice for customs, even if this is a gift. Packages are marked as "Merchandise". We will not mark "Gift" on the customs form; please do not ask us to. 13. What about out of stock bookplates, custom booklates or personalization of t-shirts and other stuff? E-mail us if a bookplate shown is out of stock. At this point we do not print custom bookplates. We are happy to personalize items on our other shops, just e-mail us . 14. Do I have to pay Ohio sales tax? That depends. For items ordered from Friendly Spirit's Books and Gifts, we collect Ohio sales tax following Ohio's law. Ohio sales tax as of 2010 is based on the ship to address, not the bill to address.Tax is collected according to the shipping location -- if we are shipping your order outside of Ohio, you pay no sales tax (even if you live in Ohio). Items on the a href="http://www.friendlyspirit.com/Booklover" target="_blank">Friendly Spirit's Other Stuff shops are billed and shipped by the manufacturers. Sales tax varies if your ship to is in the same state as one of the ship from locations (California or Kentucky). . 15. I live in Ohio, but I'm tax-exempt. None of your methods of payment take that into account. If you have a tax-exempt number, and want to make purchases, please e-mail us We will prepare and send you information by e-mail that allows you to take advantage of your tax-exempt status. . 16. What is your returns policy? Please go to our Returns Section for information on Returns. 17. What is your privacy policy? Do you use cookies? A Friendly Spirit LLC respects the privacy of every individual who visits our web site. The information we receive depends on what you do when you visit our site. We do not collect or retain any information about you personally (that is, your name, address, telephone number or e-mail address) unless you choose to provide it to us. All information you provide to us, on-line or off, is held in strict confidence by us. We collect (when an order is placed) your name, bill to and ship to address, credit card information (if you are paying by credit card), phone number and e-mail address. We do not share this information with anyone other than the credit card company (when applicable). We never give out any information, not addresses or phone numbers or anything else. We dislike junk mail, and feel strongly about the telephone solicitation. We believe in Privacy with a capital P. We do not collect any other information about you using cookies, or any other method. The only information we end up with is that which you type in yourself when you place an order or email us. Information is not stored on-line and is removed from our computer as soon as the order is processed. If you visit our site to read or download information: We collect and store only the following information: the name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account), the date and time you access our site and the Internet address of the web site from which you linked directly to our site. We use this information to measure the number of visitors to the different sections of our site and to help us make our site more useful to visitors. This gathered information is general information and does not include your e-mail address or name. If you send us email: If you send us e-mail to ask a question, we will only use your information to answer your request. Your email address or other contact information will not be provided to any third party without your prior consent. How to contact us: If you have submitted information about yourself through our web site or an email message and would like us to delete that information from our records, please send an email You need to take the nospam part out of the address before e-mailing to me there. I'll make every effort to delete your personal information from the files.

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